This Privacy Policy describes how pk395 collects, uses, stores, shares, and protects the personal data of players and visitors who use the pk395 online casino and sports betting platform. At pk395 we take privacy seriously, and this document explains exactly what information we hold about you, why we hold it, and what rights you have over that information. Please read this policy carefully before registering for a pk395 account or using the Platform.
By creating a pk395 account, logging in, or using any service on the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
These six principles underpin every data decision pk395 makes. They summarise the full policy — please read the complete document below for all details.
pk395 does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. Your data is used solely to operate and improve the pk395 platform and fulfill our legal obligations.
All data transmitted between your browser and pk395 servers is protected by industry-standard 256-bit SSL encryption — the same standard used by major international financial institutions. Your credentials and account data are never sent in plain text.
pk395 only collects the personal data that is strictly necessary for the operation of the platform, compliance with licensing requirements, and the provision of our services to you. We do not collect data beyond what is needed.
You have the right to access, correct, delete, or restrict the processing of your personal data held by pk395. You may also request a portable copy of your data. pk395 will respond to all valid data subject requests within the timeframes set by applicable law.
pk395 does not retain your personal data indefinitely. Data is held only for as long as necessary to fulfil the purpose for which it was collected and to meet applicable regulatory retention requirements. After that period, data is securely deleted or anonymised.
This Privacy Policy sets out in plain language exactly what data pk395 collects, the legal basis for processing it, who it may be shared with, and how long it is kept. We update this policy when our practices change and notify you of material updates.
pk395 is the data controller responsible for the personal data of players and users of the pk395 Platform at pk395.org. As data controller, pk395 determines the purposes for which and the means by which personal data is processed. References in this Privacy Policy to "pk395", "we", "us", or "our" refer to the operator of the pk395 online casino and sports betting platform.
For all privacy-related enquiries, data subject access requests, and complaints relating to the handling of your personal data by pk395, you may contact our Data Protection team at the email address set out in Section 15 of this policy.
Scope: This Privacy Policy applies to all personal data collected through the pk395 website at pk395.org, the pk395 mobile browser interface, and any related customer support or account management communications. It does not apply to third-party websites or platforms that may be linked to or from pk395.
pk395 collects personal data in the following categories, depending on your interaction with the Platform:
| Category | Examples of Data Collected | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC or passport number, nationality, gender | Registration, KYC verification |
| Contact Data | Email address, Pakistani mobile phone number, city or province of residence | Registration, support contact |
| Financial Data | JazzCash account number, EasyPaisa number, bank account details (for withdrawal), transaction history, deposit and withdrawal amounts in PKR | Deposits, withdrawals, KYC |
| Technical Data | IP address, device type, operating system, browser type and version, session identifiers, login timestamps | Platform use, login |
| Usage Data | Games played, bets placed, bet amounts and outcomes in PKR, sports markets accessed, session duration, game category preferences | All gaming activity |
| Communications Data | Content of live chat messages, emails sent to pk395 support, feedback or complaint submissions | Support interactions |
| Responsible Gaming Data | Self-exclusion requests, deposit limit settings, cool-off period activations, problem gambling screening responses | Account settings |
| Verification Documents | Copies of CNIC, passport, proof of address documents, payment method ownership evidence | KYC and withdrawal verification |
pk395 does not intentionally collect special category data (such as health data, racial or ethnic origin, political opinions, or religious beliefs) unless you voluntarily provide such information in the context of a responsible gaming self-assessment or support interaction.
pk395 processes your personal data on one or more of the following legal grounds:
pk395 uses the personal data we collect for the following specific purposes:
pk395 does not sell, rent, or trade your personal data to third parties for their own commercial or marketing use. We may share your personal data with the following categories of recipients, strictly as necessary for the purposes described in this policy:
Data Processing Agreements: All third parties who process personal data on pk395's behalf are required to enter into Data Processing Agreements that obligate them to process data only in accordance with our documented instructions and to implement appropriate technical and organisational security measures.
As an internationally licensed online gaming platform, pk395 may transfer your personal data to countries outside Pakistan in connection with the services of our game providers, payment processors, or technology infrastructure partners. Such transfers are necessary to deliver the pk395 Platform and the services you have requested.
Where personal data is transferred outside Pakistan to countries that may not provide an equivalent level of data protection, pk395 implements appropriate safeguards to protect your data, which may include:
If you would like further information about the specific safeguards applied to international transfers of your personal data, please contact pk395 at the address provided in Section 15.
pk395 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including meeting legal, accounting, and regulatory obligations. The following general retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | Regulatory and licensing requirements |
| Financial Transaction Records | 5–7 years post-transaction | Anti-money laundering regulations |
| KYC Documents | 5 years post-account closure | Licensing obligations |
| Gaming Activity Logs | 3 years post-activity | Dispute resolution, responsible gaming |
| Support Communications | 3 years from last interaction | Quality assurance, legal claims |
| Marketing Consent Records | Until withdrawal of consent + 1 year | Proof of lawful processing |
| Technical / Log Data | 12 months | Security monitoring |
Upon expiry of the applicable retention period, pk395 will securely delete or irreversibly anonymise your personal data. Where data cannot be immediately deleted due to technical constraints, it will be isolated from active processing until deletion is possible.
pk395 implements a multi-layered security framework to protect your personal data against unauthorised access, disclosure, alteration, or destruction. The technical and organisational measures we apply include:
All data in transit between your device and pk395 servers is encrypted using 256-bit SSL/TLS protocols, ensuring that login credentials, payment data, and personal information cannot be intercepted in transit.
pk395 does not store your account password in plain text. Passwords are hashed using industry-standard cryptographic algorithms, ensuring that your actual password is not exposed even in the unlikely event of a data breach.
Access to personal data within pk395 systems is limited on a strict need-to-know basis. Staff members can only access the data necessary for their specific role, and all access is logged and audited.
pk395 offers two-factor authentication to all players via SMS or email OTP. Enabling 2FA significantly reduces the risk of unauthorised access to your pk395 account even if your password is compromised.
pk395 employs continuous monitoring systems to detect unusual access patterns, failed login attempts, and other indicators of potential security incidents. Suspected security events trigger automated alerts and manual review.
In the event of a personal data breach that poses a risk to your rights and freedoms, pk395 will notify affected players and relevant authorities within the timeframes required by applicable law and our licensing obligations.
While pk395 implements robust security measures, no internet transmission or electronic storage method is completely secure. We encourage you to use a strong, unique password for your pk395 account and to enable two-factor authentication for additional protection.
pk395 uses cookies and similar tracking technologies on the Platform to enable core functionality, analyse usage patterns, and improve the experience for Pakistani players. The categories of cookies used by pk395 are as follows:
Most browsers allow you to control cookies through their settings. However, disabling strictly necessary cookies may prevent you from accessing key features of the pk395 Platform, including logging in to your account. Adjusting cookie settings does not affect cookies that have already been placed on your device.
You have a number of rights in relation to the personal data pk395 holds about you. These rights are subject to certain conditions and exceptions as set out below:
You may request a copy of the personal data pk395 holds about you. We will respond to verified data subject access requests within one month of receipt.
You may request that pk395 correct any inaccurate personal data held about you. You may also update certain account details directly through your pk395 account settings.
You may request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to overriding legal and regulatory retention obligations.
You may request that pk395 restrict the processing of your personal data in certain circumstances, for example while the accuracy of that data is being contested.
Where processing is based on your consent or a contract, you may request that pk395 provide your personal data in a structured, commonly used machine-readable format.
You may object to processing based on legitimate interests, including profiling, and to direct marketing at any time. pk395 will cease that processing unless compelling grounds override your objection.
To exercise any of the rights described above, please contact pk395 at [email protected] with your request, including sufficient information for pk395 to verify your identity before processing the request. We will not charge a fee for a reasonable data subject access request but reserve the right to charge a reasonable administrative fee for requests that are manifestly unfounded or excessive.
The pk395 Platform is strictly intended for players who are at least 21 years of age. pk395 does not knowingly collect, hold, or process personal data relating to individuals under the age of 21. By creating a pk395 account you represent and warrant that you are 21 years of age or older.
As part of its commitment to the prevention of underage gambling, pk395 applies an age verification process at account registration and may request identity documents at any subsequent point to confirm a player's age. Where pk395 identifies or reasonably suspects that a player is under 21, the relevant account will be immediately suspended and all data associated with that account reviewed in accordance with our Responsible Gaming Policy.
If you believe a minor has registered on pk395 using falsified identity information, please contact our support team at [email protected] immediately. pk395 takes underage gambling prevention extremely seriously and will act promptly on all such reports.
pk395 may send you promotional communications about bonuses, new games, special offers, and platform updates where you have given your explicit consent to receive such communications during registration or at a later point through your account settings.
Marketing communications from pk395 may be delivered by email, SMS to your registered Pakistani mobile number, or in-platform notifications. Each marketing message will include a clear option to unsubscribe or withdraw your consent.
You may withdraw your consent to marketing communications from pk395 at any time by:
Withdrawal of consent to marketing does not affect the processing of data on other legal grounds, nor does it affect any transactional or account-related communications that pk395 is required to send to you for the operation of your account.
The pk395 Platform integrates third-party game content from certified providers and may reference or link to services provided by payment processors, identity verification services, and other operational partners. This Privacy Policy applies only to the data processing activities of pk395 itself.
Third-party game providers integrated into pk395 operate under their own privacy policies and data processing terms. While pk395 requires all third-party providers to meet minimum data security standards through contractual obligations, pk395 cannot accept responsibility for the independent data practices of those third parties.
pk395 does not host third-party advertising networks on the Platform, and your personal data is not shared with advertising technology companies for the purposes of targeted advertising on other websites or platforms.
pk395 reserves the right to update or amend this Privacy Policy at any time in response to changes in applicable law, regulatory guidance, our operational practices, or the services we offer. The "Last Updated" date at the top of this policy will be revised whenever material changes are made.
Where changes to this Privacy Policy are material — meaning they substantially affect how we collect or use your personal data or alter your rights in relation to that data — pk395 will notify registered players by email or through a prominent notice displayed within the Platform.
Your continued use of the pk395 Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the revised Privacy Policy, you should cease using the Platform and contact pk395 support to arrange closure of your account.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way pk395 handles your personal data, please contact our Data Protection team using the details below. We aim to respond to all privacy enquiries within 10 business days.
pk395 Data Protection — Contact Details
Email: [email protected]
Available 24/7. When contacting pk395 about a data request, please use your registered email address and include your pk395 username to assist us in verifying your identity.
If you are not satisfied with pk395's response to your privacy enquiry or data subject request, you may have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction. pk395 will cooperate fully with any such supervisory authority investigation.
For general account and gaming support enquiries that are not specifically related to data protection or privacy, please use the same contact address and our customer support team will assist you.
Now that you understand how pk395 protects your privacy, enjoy everything the platform offers — cricket betting, live casino, slots, and more in PKR with JazzCash and EasyPaisa.